Store Policies

Payment Methods We accept credit cards with the Visa, MasterCard, American Express, or Discover logo on them. We also accept payment in store for items being picked up in store. We may ask for supplementary information to verify your identity, and reserve the right to cancel an order if we believe it may be fraudulent. Orders for in-store pickup to be paid for in store will only have their prices guaranteed for 24 hours, and must be paid for within 5 days.

Shipping Policy All orders are processed and shipped within 1-2 business days following their successful payment and shipped with Canada Post according to the shipping method the client has selected. We are not responsible for lost packages. The option for expedited shipping is available upon checkout, which includes tracking information. If applicable, we reserve the right to upgrade shipping at no additional cost. Orders containing items that are not TCG Singles may not be shipped with a method that is designated only for TCG Singles. Note: Star Wars Destiny singles are counted as TCG Singles, but cards with dice may be subject to additional charges, and orders with large quantities of cards with dice will require tracking.

Pickup Policy We offer the option to pickup items in store, or at an event we may be at. Orders to be picked up in store will be ready within one (1) business day of the order being placed, although you may not receive an email when the order is ready. Orders being picked up at an event may be placed by the cutoff time listed in that delivery method, and can be picked up from our booth at that event during that event's hours. We require a piece of Photo ID for all pickup orders, and we reserve the right to decline the option for a proxy to pick up an order on your behalf.

Event Registration We offer preregistration for many of our larger events. If you are placing an order containing only event registration, you will receive the "Shipped" email when we have transferred your registration information to the files for that event. We request that you provide any supplemental details, such as the membership number for the game you are playing (if applicable), in a note added to the order at checkout. We may contact you if we need any supplemental info. You are required to follow all rules of the game you are playing, and may not participate if you are otherwise not eligible.

Preorder Policy We offer preorders on most items we sell. Orders containing preorders will not ship, or be available for pickup, until ALL items in the order are available. Release Dates are subject to change, and we cannot be held responsible for manufacturer or distributor delays. If you wish to cancel a preorder, you may do so by contacting us. We will credit the return to your original method of payment, less a 10% restocking fee. Preorders may not be cancelled within seven (7) days of release. All preorders must be paid in full to be guaranteed.

Early Release Policy
 Some products (such as Magic: the Gathering Booster Boxes) may have an early release period. While our website may have the normal release date listed, we will honour the early release period in accordance with any applicable distributor or manufacturer terms, and such terms will be at the top of the description of the products themselves. In addition, any promotional materials given with the purchase of some products (e.g. Buy-A-Box Promos) will also be distributed in accordance with their terms, and will also be featured at the top of the product description.

Return Policy You may return most new, unopened items sold and fulfilled by Hairy Tarantula within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Please contact us first before returning an item. We do not accept returns on anything that appears to be opened or worn. If there is a manufacturing defect, please contact the manufacturer directly (we can help you locate their contact info if needed). Due to the constantly changing price of singles, we do not accept returns on TCG Singles.

Refunds Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Store Credit

Store Credit

1 business day

 

   

Hairy Tarantula reserves the right to cancel an order at any time.

Available 10-5-2018
Available 10-5-2018
Available 10-5-2018
Available 10-5-2018