Store Policies

Shipping Policy All orders are processed and shipped within 1-2 business days following their successful payment and shipped with Canada Post according to the shipping method the client has selected. We are not responsible for lost packages. The option for expedited shipping is available upon checkout, which includes tracking information.

Preorder Policy We offer preorders on most items we sell. Orders containing preorders will not ship, or be available for pickup, until ALL items in the order are available. Release Dates are subject to change, and we cannot be held responsible for manufacturer or distributor delays. All preorders must be paid in full to be guaranteed.

Return Policy You may return most new, unopened items sold and fulfilled by Hairy Tarantula within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Please contact us first before returning an item. If there is a manufacturing defect, please contact the manufacturer directly (we can help you locate their contact info if needed). Due to the constantly changing price of singles, we do not accept returns on TCG Singles.

Refunds Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Store Credit

Store Credit

1 business day

 

   

Your Privacy Hairy Tarantula is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. When you order through our website, you may opt in to receive newsletters about promotions, coupons, and important company announcements. You may opt out if you wish to no longer receive newsletters from us.

How does Hairy Tarantula protect customer information? We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Hairy Tarantula disclose the information it collects to outside parties? Hairy Tarantula does not sell, trade, or rent your personal information to companies not affiliated with Hairy Tarantula. Hairy Tarantula may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Hairy Tarantula may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Hairy Tarantula, our users, or others.

In Summary Hairy Tarantula is committed to protecting your privacy. We use the information we collect on the site to make shopping at Hairy Tarantula as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent By using our Web site, you consent to the collection and use of this information by Hairy Tarantula. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Hairy Tarantula may also provide links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Hairy Tarantula has no control or influence over their policies. Please check the policies of each site you visit for specific information. Hairy Tarantula cannot be held liable for damage or misdoings of other sites linked or otherwise.

Hairy Tarantula reserves the right to cancel an order at any time.

Available 10-5-2018
Available 10-5-2018
Available 10-5-2018
Available 10-5-2018