Store Policies

Last Updated September 21, 2020

Payment Methods We accept credit cards with the Visa, MasterCard, American Express, or Discover logo on them. *NEW* We also accept Interac e-Transfer and are in the beginning stages of accepting PayPal (Select "Email Money Transfer" for these options). We also accept payment in store for items being picked up in store. In store we accept cash, Interac Debit, Visa, MasterCard, American Express, UnionPay, and JCB. We may ask for supplementary information to verify your identity, and reserve the right to cancel an order if we believe it may be fraudulent. Orders for in-store pickup to be paid for in store or by e-Transfer will only have their prices guaranteed for 24 hours, and all orders must be paid for within 5 days.
Note: our Interac e-Transfer account is set up for Autodeposit. If your bank does not support autodeposit please put the answer to the security question in the notes.

Sales Tax By law, we are required to collect HST on sales to "participating" provinces (ON: 13%, NB, NS, PE, NL: 15%), and GST to "non-participating" provinces and territories (QC, MB, SK, AB, BC, YT, NT, NU: 5%), on virtually all items we sell. Books are eligible for a rebate, for the provincial portion of HST charged in "participating" provinces. Customers in "non-participating" provinces are responsible for their own PST/QST obligations with their respective province's Ministry of Finance, and International Customers are responsible for any duties or sales taxes they may be required to pay. Check local laws. Exemptions Ontario Residents that have a Certificate of Indian Status card are entitled to a rebate of the Ontario portion of the HST, but that may only be applied at point of sale on purchases initiated in store. Also, customers trading to the store, in store, with the express and immediate purpose of buying other items at the same time, shall have the value of the trade-in (including the 25% trade bonus) deducted from the purchase price of the sale *before* tax. (Ex. Selling a card with a buylist price of $10 would yield a $12.50 discount on an immediate sale of $13, and HST would only be payable on $0.50.)

Our GST/HST# is 132562844RT0001

Shipping Policy All orders are processed and shipped within 1-2 business days following their successful payment and shipped with Canada Post or UPS according to the shipping method the client has selected. We are not responsible for lost packages. The option for expedited shipping is available upon checkout, which includes tracking information. If applicable, we reserve the right to upgrade shipping at no additional cost, but only by the same carrier. Orders containing items that are not TCG Singles may not be shipped with a method that is designated only for TCG Singles. Note: Star Wars Destiny singles are counted as TCG Singles, but cards with dice may be subject to additional charges, and orders with large quantities of cards with dice will require tracking.

Limits of Coverage for lost items with Tracking
Expedited Parcel: $100
Tracked Packet - USA: $100
Tracked Packet - International: $100
Xpresspost: $500
Priority (Domestic): $5000
Priority Worldwide: $1000
These amounts are subject to Canada Post's policies, will be paid out based on the results of Canada Post's investigation, and shall not exceed the total value of the order.

Holidays In Ontario, there are several Statutory Holidays, and a number of additional post/bank Holidays each year. Stat Holidays include: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas, and Boxing Day. Additional Bank/Post Holidays include Simcoe Day (Civic Holiday) and Remembrance Day. As a rule, there are no deliveries or pickups on these days, which means shipped orders require extra time in transit. Additionally, the store may be closed on any Stat Holiday, which may also result in no HT Local Delivery on that day. We will announce in advance our Open/Closed status on a given Stat Holiday. Lastly, any local Holidays in your area may result in further shipping delays. Check your country's postal service for details.

Free upgrade to tracking! For orders using the "TCG Singles Only" Shipping Methods, if the order is over a certain amount, you will receive an upgrade to a tracked shipping method.
Within Canada: $200 or more (before GST/HST), Expedited Parcel
To the USA: $300 or more, Tracked Packet - USA
To Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, The Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, and the UK: $400 or more, Tracked Packet - Int'l
We will apply this upgrade manually, and you will receive confirmation of this when we provide the tracking information at time of shipping

Pickup Policy We offer the option to pickup items in store, or at an event we may be hosting or vending at. Orders to be picked up in store will be ready within one (1) business day of the order being placed, although you will not receive an email when the order is ready. In-Store Pickup orders may be picked up at any time during normal store hours. Orders being picked up at an event may be placed by the cutoff time listed in that delivery method, and can be picked up from our booth at that event during that event's hours. We require a piece of Photo ID for all pickup orders, and we reserve the right to decline the option for a proxy to pick up an order on your behalf.

Rewards Program We have an in-store rewards program offered through our mobile app (available on the iOS App Store and Google Play). Orders placed online will only be eligible to earn rewards when the order is paid for in store, and orders paid for with Store Credit will not be eligible to earn rewards. Use of the Hairy Tarantula mobile app Powered by Lightspeed is subject to the Terms and Conditions noted in the app.

Event Registration We offer preregistration for many of our larger events. If you are placing an order containing only event registration, you will receive a "Shipped" email when we have transferred your registration information to the files for that event. We request that you provide any supplemental details, such as the membership number for the game you are playing (if applicable), in a note added to the order at checkout. We may contact you if we need any supplemental info. You are required to follow all rules of the game you are playing, and may not participate if you are otherwise not eligible.

Store Credit Policy Customers may receive, or be awarded, Store Credit, either as payment for items sold to us, as prizes from a tournament, as a gift or transfer from another customer, or as part of a promotion. Store Credit may be used to purchase items in store or online. Store Credit in a customer's account may NOT be converted to cash under any circumstances. In addition, Store Credit may not be used for items that are discounted by a promo code, or a storewide sale.

Preorder Policy We offer preorders on most items we sell. Orders containing preorders will not ship, or be available for pickup, until ALL items in the order are available. Release Dates are subject to change, and we cannot be held responsible for manufacturer or distributor delays. If you wish to cancel a preorder, you may do so by contacting us. We will credit the return to your original method of payment, less a 10% restocking fee. Preorders may not be cancelled within seven (7) days of release. All preorders must be paid in full to be guaranteed.

Early Release Policy
 Some products (such as Magic: the Gathering Booster Boxes) may have an early release period. While our website will have the normal release date listed, we will honour the early release period in accordance with any applicable distributor or manufacturer terms, and such terms will be at the top of the description of the products themselves. In addition, any promotional materials given with the purchase of some products (e.g. Buy-A-Box Promos) will also be distributed in accordance with their terms, and will also be featured at the top of the product description.

Return Policy You may return most new, unopened items sold and fulfilled by Hairy Tarantula within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Please contact us first before returning an item. We do not accept returns on anything that appears to be opened or worn. If there is a manufacturing defect, please contact the manufacturer directly (we can help you locate their contact info if needed). Due to the constantly changing price of singles, we do not accept returns on TCG Singles or Sealed Product.

As an exception to the above, the following manufacturers have a defect policy that goes through the store: Asmodee Group (Catan Studios, Fantasy Flight Games, etc. - Board Games Only). Any defective products made by these manufacturers should come back to us. If a manufacturer not listed has changed their policy to match the above, let us know.

Refunds Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item. You may always elect to change your refund from original method of payment to Store Credit.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Store Credit

Store Credit

1 business day

Interac e-Transfer/PayPal

 Same account used

 1-3 business days

Hairy Tarantula reserves the right to cancel an order at any time.